Effective verbal and nonverbal communication
“You can’t not communicate” — that’s what Paul Watzlawick said. Therefore, as a team, it is important to communicate effectively — verbal and nonverbal. And to be able to work together even better as a team, we had an inhouse training on the topic of communication (verbal and nonverbal communication).
5 basic rules of human communication
Paul Watzlawick established 5 basic rules (pragmatic axioms) that explain human communication and show its paradoxes:
- you cannot not communicate
- every communication has a content and a relationship aspect
- communication is always cause and effect
- human communication uses analog and digital modalities
- communication is symmetrical or complementary
nonverbal communication
People also communicate without words. This means that if you look silently at your counterpart without saying a word, you are still communicating.
Most communication takes place nonverbally, through gestures, facial expressions or our body posture. Therefore, it is useful to look at what this form of communication means and how the behavior is interpreted by the other person.
verbal communication
Verbal communication is the oral or written exchange between people and consists of speech and sounds. There is an exchange between the receiver and the sender. There is a sender who sends the information, for example, through speech or writing in the form of a code. The task of the receiver is to decode this code. This can lead to misunderstandings.
how can we communicate more clearly and better?
What to consider to communicate in a way that resonates with the other person? We asked our team, “How can we communicate better?” The answers were as follows:
- Be open to the other person’s communication
- …
→ Read more about that on our blog: https://bit.ly/3aeGVbK
